Electricity

Power Outages

Most residents of South Frontenac are Hydro One customers. In the event of a wide-spread power outage,  refer to these Hydro One resources for updates or call the Hydro One's Storm Centre at 1 800-434-1235 .

• Hydro One storm centre map
• Report an outage
• Learn what to do before, during and after a storm

Power outage tips

1. If you see a downed power line or tree branch that has fallen on a power line, always assume it's energized and dangerous. Stay away  and call 1-800-434-1235 24 hours  a day, everyday.
2. Turn of all appliances that will turn on automatically when power is restored.
3. Keep a phone that does not require electricity. Cordless phones require electricity and may not work in a power outage.
4. Keep refrigerator and freezer doors closed to prevent food spoilage.
5. Use caution when using open flames. Do not use a barbeque, camp stove or generator indoors. 
6. Avoid elevators until the power has been stabilized.
7. If traffic signals are not working, treat the intersection as a four-way stop and yield to traffic on the right.
8. In the winter, during a prolonged power outage, prevent your pipes from freezing or busting by draining them and shutting off the main water supply.

Hydro One Ombudsman

The Hydro One Ombudsman conducts independent, fair and thorough reviews of complaints the company has not been able to resolve. Services are free and confidential. Ensuring equity. Delivering Fairness.

Contact Information below:

1-844-608-8756 or email: Ombudsman@HydroOne.com or visit the website at www.HydroOneOmbudsman.com.