Utilities

Sydenham Water

The Township is responsible for providing a reliable supply of clean, safe drinking water to the residents within the service area of the Village of Sydenham. We partner with Utilities Kingston to operate the Sydenham Water Treatment plant. We also have a bulk water filling station at 4252 Stage Coach Rd in Sydenham.

Water Issues and Enquiries

• For issues with water pressure, quality or supply, see these common questions or contact Utilities Kingston at (613) 546-1181, 24 hours a day, 7 days a week. Do not report water issues by email or social media.

• For billing inquires, please contact our Treasury department by email, or by phone at (613) 376-3027.

Water Billings

Water bills are processed quarterly in March, June, September and December. Landlords may choose to have bills sent directly to their tenant. To set this up the landlord must complete the Landlord & Tenant Bill Address form. 

How is Your Bill Calculated?

Quarterly water bills are made up of a flat rate and metered rate determined by the class of property. The flat rate is applied to all accounts that are connected to, or required to connect to the Sydenham water system. See the current rates or our water rate bylaw.

• A flat rate is charged per Dwelling Unit Equivalent (DUE). The flat rate covers capital replacement costs, fixed operating costs, as well as 54 cubic meters of water used per quarter.
• A metered rate applies if you use more than 54 cubic meters on a quarterly basis.

Property owners are responsible for paying utilities, even if they have not received a bill and late charges will still apply. All water arrear balances are transferred to the tax roll of the property 30 days after the due date.

Payment Options

• Pre-Authorized Payment: You can pay monthly or quarterly. For more information or to enroll, please see the Pre-Authorized Payment Application. Please note pre-authorized payment plans must be cancelled in writing in person, by email or by mail
• In Person: We accept Cash, Cheque or Debit at our municipal office located at 4432 George Street, Sydenham
• By Mail: Cheques can be mailed to South Frontenac Township, Box 100, 4432 George Street, Sydenham, ON K0H 2T0
• At the Bank: Just take your stub from your bill to your local bank
• Online or Telephone Banking: To make payment online or by telephone, add South Frontenac Township as a payee.  A select number of banks have agreed to allow internet and telephone payment of the water bills. Please contact your financial institution to find out if they are one of those banks and for setup information. Your online account number is your account number without the period.  It should make 8 numerical characters ( i.e., 000012.00 would be 00001200 for online payment)
• By Credit Card: The Township offers the option to pay your water bill by credit card on-line or by phone by calling 1-855-498-9976 through third party provider Paymentus Corporation. Please note a service fee of 1.75% for Visa/Mastercard and 1.95% for American Express of the payment amount applies.